BSB30120
Certificate III in Business

Customer Service Is the Backbone of Every Industry.

Open up a range of specialised career opportunities in the Customer Service and sales sectors as well and general roles in businesses in almost every industry sector.
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Certificate III in Business.

Specialisation: Customer Engagement

  • Flexible Delivery Options
  • 12-15 months
  • Nationally Accredited
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Ideal for People With a Dynamic, Outgoing Personality

Specialising in Customer Engagement, this course will help you gain confidence in your ability to communicate complex concepts and become more effective in deliverying and managing customer services procedures.

Good Customer Service Is a Combination of Skills and Systems

Learn how to work effectively in team environments to build excellent workplace relationships and how to develop and work within structured service systems. Discover the secrets to delivering successful communications messages and managing challenging customers.

Completing this specialisation will provide with you with high level broad base of customer service skills. This includes an understanding of KPI’s, critical thinking skils, assisting customers with a disability and dealing effectively with complaints.

 

Core Subjects

  • BSBCRT311 – Apply critical thinking skills in a team environment
  • BSBPEF201 – Support personal wellbeing in the workplace
  • BSBSUS211 – Participate in sustainable work practices
  • BSBTWK301 – Use inclusive work practices
  • BSBWHS311 – Assist with maintaining workplace safety
  • BSBXCM301 – Engage in workplace communication

 

Elective Subjects

  • BSBOPS304 – Deliver and monitor a service to customers
  • BSBOPS305 – Process customer complaints
  • BSBXDB301 – Respond to the service needs of customers and clients with disability
  • SIRXCEG002 – Assist with customer difficulties
  • BSBPEF301 – Organise personal work priorities
  • BSBTEC201 – Use business software applications
  • BSBTEC202 – Use digital technologies to communicate in a work environment
 
 

Elective Units are subject to change based on client / student requirements.

Potential Career Pathways

  • Customer Engagement Operator
  • Client Contact Officer
  • Customer Services Representative
  • Information Services Officer
  • Customer Service Officer
  • Sales Consultant

NSW Government Subsidy

Click here for information about traineeships funded through the NSW Government Smart and Skills Program

Fee for Service:
Student Fees Payable: $3,150.00

Discounts available for Group bookings. Contact our team to arrange a custom quote.

Language, Literacy, Numeracy and Digital Literacy.
Learning Sphere requires all applicants to complete a Language, Literacy, Numeracy and Digital Literacy (LLND) quiz prior to final enrolment. Where outcomes indicate additional support is required, we will collaborate with individuals to create a Learning Support Plan. Students are expected to have a minimum level of LLND ability.

Course Details.

Course Duration:

Approximately 12 months

Language, Literacy and Numeracy:

 Learning Sphere requires all applicants to complete a Language, Literacy and Numeracy (LLN) quiz prior to final enrolment. Where outcomes indicate additional support is required, we will collaborate with individuals to create a Learning Support Plan. Students are expected to have a basic to medium level of LLN for this qualification.

Completing this specialisation will provide with you with high level broad base of customer service skills. This includes an understanding of KPI’s, critical thinking skils, assisting customers with a disability and dealing effectively with complaints.

 

Core Subjects

  • BSBCRT311 – Apply critical thinking skills in a team environment
  • BSBPEF201 – Support personal wellbeing in the workplace
  • BSBSUS211 – Participate in sustainable work practices
  • BSBTWK301 – Use inclusive work practices
  • BSBWHS311 – Assist with maintaining workplace safety
  • BSBXCM301 – Engage in workplace communication

 

Elective Subjects

  • BSBOPS304 – Deliver and monitor a service to customers
  • BSBOPS305 – Process customer complaints
  • BSBXDB301 – Respond to the service needs of customers and clients with disability
  • SIRXCEG002 – Assist with customer difficulties
  • BSBPEF301 – Organise personal work priorities
  • BSBTEC201 – Use business software applications
  • BSBTEC202 – Use digital technologies to communicate in a work environment
 
 

Elective Units are subject to change based on client / student requirements.

Physical Requirements:

There are no specific level of physical ability required to undertake this course.

Potential Career Pathways

  • Customer Engagement Operator
  • Client Contact Officer
  • Customer Services Representative
  • Information Services Officer
  • Customer Service Officer
  • Sales Consultant

Fee for Service:
Student Fees Payable: $3,150.00

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  • Nationally Accredited
Enrol Now
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Whether you’re building a high-performing team or your next chapter, we’re here to help you succeed. Let’s explore what’s possible, together.