BSB30120 Certificate III in Business. Specialisation: Customer Engagement

Customer Service is the backbone of every industry

Open up a range of specialised career opportunities in the Customer Service and sales sectors as well and general roles in businesses in almost every industry sector.

Learning Sphere
RTO Code 91718

Ideal for people with a dynamic, outgoing personality

Specialising in Customer Engagement, this course will help you gain confidence in your ability to communicate complex concepts and become more effective in deliverying and managing customer services procedures.

Good Customer Service is a combination of skills and systems

Learn how to work effectively in team environments to build excellent workplace relationships and how to develop and work within structured service systems.
Discover the secrets to delivering successful communications messages and managing challenging customers.

What you’ll learn

Completing this specialisation will provide with you with high level broad base of customer service skills. This including an undersanding of KPI's, crititical thinking skills, assisting customers with a disability and dealing effectively with complaints.

Core subjects

  • BSBCRT311 – Apply critical thinking skills in a team environment
  • BSBPEF201 – Support personal wellbeing in the workplace
  • BSBSUS211 – Participate in sustainable work practices
  • BSBTWK301 – Use inclusive  work practices
  • BSBWHS311 – Assist with maintaining workplace safety
  • BSBXCM301 – Engage in workplace communication

Elective subjects

  • BSBOPS304 – Deliver and monitor a service to customers
  • BSBOPS305 – Process customer complaints
  • BSBXDB301 – Respond to the service needs of customers with disability
  • SIRXCEG002 – Assist with customer difficulties
  • BSBPEF301 – Organise personal work priorities
  • BSBTEC201 – Use business software applications
  • BSBTEC202 – Use digital technologies to communicate in a work environment

Elective Units are subject to change based on client / learner requirements.

Career opportunities

  • Customer Engagement Operator
  • Telemarketer
  • Client Contact Officer
  • Customer Services Representative
  • Information Services Officer
  • Customer Service Officer
  • Sales Consultant
Graduates of this course achieve excellent career outcomes.
of graduates were satisfied with their training
of graduates enjoy improved work status such as new jobs or higher pay
* Information provided by

BSB30120 Certificate III in Business. Specialisation in Customer Engagement

Study with one of Australia’s most successful RTO’s.

Course Duration: Approximately 12 months
Delivery Mode Options: Workplace | Online (real time) classroom | Online self paced | Combination of above | Workplace Traineeship

Entry Requirements: There are no formal entry requirements for this course.

Language, Literacy and Numeracy: Learning Sphere requires all applicants to complete a Language, Literacy and Numeracy (LLN) quiz prior to final enrolment. Where outcomes indicate additional support is required, we will collaborate with individuals to create a Learning Support Plan.

Learners are expected to have a basic to medium level of LLN for this qualification.

Physical Requirements: There are no specific level of physical ability required to undertake this course.